• In CHEF OLÉ we had the pleasure to welcomes you to the wonderful world of Spanish food. All our products have been tested for us and we have taken the time to visit each one of our Spanish partners, there are companies with more than 100 years of history producing the best products of Europe.

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    Why Chef Olé?

    We have come a long way carefully selecting only the best Natural products, no GMO, which still uses traditional manufacturing, and choosing the best artisans from Spain.

    All our products have been tested personally by us, and we have taken the time to visit each one of our Spanish partners, some of them with more than 100 years of producing the best products of Europe.

    Chef Olé experience

    ChefOle not only want you to feel the experience of new flavors and sensations; we also want you to learn about products origins, traditions, history and producing regions, as well as how to use them.

    Chef Olé Philosophy or Mission.

    We love you to become an expert on Spanish Gourmet food. With every box, you will experience the knowledge for your personal enrichment and for treating your loved ones.

    Why Tapas

    TAPAS are the type of food that bring people together to share and enjoy life. The variety of our easy-to-do TAPAS recipes, its tastes and flavors will let you experience very special moments.

    Our easy to follow recipes are supported with short videos.

    Tapas play a central role in social life in Spain, serving as a gathering for friends, family, and visitors…

    All are delicious, and all taste even better in good company.

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    Chef Olé Support

    Question or Suggestion?

    customerservice@chefole.com

    Chat On from 10:00a.m. to 6:00p.m. EST

    Monday to Friday

    How to become a member ?

    You will become a Member with your first box purchase.

    Member privileges.

    You will enjoy our special treat when you buy 10 items you get 1 free.

    Special offers and discounts to our members only.

    Monthly Recipe winning contest.

    Annual field trip.

    Account.

    Once you become a member, you will have your own account.

    Mailing list.

    You can become part of our mailing list for free.

    That will entitle you to a special offer, and advanced info about our boxes.

    Many of our products are of limited availability.

    Will you tell me what is coming in my box ahead of time?

    Yes, as a member you will receive advance info about our monthly boxes.

    Is any of your boxes vegan or vegetarian friendly?

    Yes, all our boxes are vegan or vegetarian friendly, all our are use to enhance flavor, you can use them any way you want.

    Form of payment

    Visa , Master Card, Amex, Discover Card.

    Shipping Cancelation policy.

    Anytime just by writing a mail, with the reason for cancellation, and we will cancel it immediately.

    You have until the 5th of each month to skip that month`s box, so if you are within that time frame simply log on to your account and select 2Cancel Shipping”

    Yes, you must cancel your membership by the 25th of the month in order to avoid been charged and receiving your box.

    All cancellation summited after the 25th, will not go into effect until next month.

    No cancellation fee.

     

    Product refund.

    We do not issue any refunds unless your order is damaged. Please send us a photo of the damaged goods so we can relay it back to our fulfillment specialists.

    Product guaranty.

    100%  money back refund

    Form of Purchase

    By the box, individual products or collections.

    One time purchase or by monthly subscription.

    Shipping options

    USMP or UPS.

    Delivery time

    Between 3 to 10 biz days.

    Tracking orders.

    Once your order is confirmed, you will be able to extract the tracking number from your account, just go to USMP or UPS page and follow it.

    SHIPING DATES

    First buy: 48 hours after purchase.

    Membership: Twice a month, the 10th and 20th of every month.

    What is the life of the products (Shell Life)?

    Between 18 to 24 months.

    What happens if I receive a damaged box?

    If, for any reason, you encounter an issue with your box(es), please contact right away via our mail. Please be sure to include the following information:

    1. Your name
    2. A valid, working email address
    3. Order number
    4. Brief description of the issue

    We will respond asap.

    Please allow 10 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your original method of payment.

    For subscription box orders, you may only return the entire box and not individual products. To receive a full refund for the box, all the items must be unopened in their original packaging.On the off chance that this happens, please emailorders@chefole.com  with an photo of your damaged product and we will be happy to send you a new product or credit your ChefOle  account

    Why Spain

    Spanish food has been recognized as one of the best of the world. During the last 10 years, the best chef from the world has come from Spain. One of the main representative of the Mediterranean diet.

    Product origin

    All our products are produced in Spain by traditional  artisans. Many of our suppliers have more than 100 years of traditional experience. Our products are protected by Denomination of origin certificate; this certificate guarantees the authenticity, the quality, the production method and the exquisite flavor.

    What are the products specs?

    Our Gourmet products are 100% natural.NO GMO

    How can I get more info about the products?

    All our products have detailed info about the origins, applications and production area.

    Do I have to buy a set box?

    You can choose from our set boxes, create your own box or buy individual products.

    How about the variety of the boxes?

    We launch a different box every month with six different products.

    How about the new boxes or products usages?

    Each box or product comes with different recipes; you can choose the one you like.

    There at least 12 recipes per box.

     

    What type of products will we find in a box

    You will find a selection of Spanish Gourmet products.

    All the products are in harmony with each other to guaranty a unique experience

    What do you mean by harmony?

    Harmony or Maridage is when the sum of all products is bigger than their individual flavor.

    Who does the selection of the products for the boxes?

    The selection is made by the founder of the company with the help of collaborator from all over Spain.

    How many recipes come with the box?

    Each box have 12 recipes, we issue 12 recipes per box every month.

    How difficult are the recipes?

    All our recipes are beginning level, everybody including kids can help make them.

    What is the average time to do a recipe?

    15 to 30 minutes.

    How many ingredients per recipe?

    We have a maximum of 5 ingredients per recipe.

    Do we have any compensation  creating our own recipes?

    Every month we will choose the best recipe base in flavor, originality, presentation, etc.

    The winner will get a free box plus the option of a video demonstrating yours products at your preferred location.

    Who do we give away?

    We believe in giving away to our local communities in a way it can be felt.

    We choose local schools, giving scholarship or equipment.

    Soccer schools and Flamenco schools.

    We are to help develop culture, education and good habits.

    Any suggestions?

    We are always looking for better way to improve our service; please let us know what we can do to improve your experience.

    Will I be earning points with every purchase?

    Membership discount: buy 10 get 1 free.

    You will get a free membership with your first order.

    What will I get by referring friends?

    You will get 5% off  your next purchase. Assuming your friend make a box purchase.